Your Questions, Thoughtfully Answered

We believe that every detail matters — from the craftsmanship of our pieces to the experience of owning them. This FAQ section has been designed to gently guide you through our policies, processes, and services, ensuring clarity and confidence at every step. Should you require further assistance, our team remains at your service to provide personalised support with the same care and sophistication that define our brand.

Orders & Payment

Question How do I place an order?
Answer

Simply select your desired product, choose any variations if available, and proceed to checkout. Once your order is confirmed, you will receive an email confirmation with all details.

Question What payment methods do you accept?
Answer

We accept all major debit and credit cards. All transactions are processed securely through Stripe’s encrypted payment gateway, ensuring complete safety and confidentiality.

Question Is my payment information secure?
Answer

Absolutely. Our website uses advanced SSL encryption and Stripe’s secure infrastructure to protect your personal and financial data at every step.

Shipping & Delivery

Question Do you offer free shipping?
Answer

Yes, we provide complimentary shipping nationwide with no minimum order requirement.

Question How long does delivery take?
Answer

Orders are typically processed within 1–2 business days. Delivery times may vary depending on your location, but most orders arrive within 3–7 working days.

Question Will I receive tracking information?
Answer

Yes, once your order has been dispatched, a tracking number will be emailed to you for real-time updates.

Returns & Exchanges

Question Can I return or exchange a product?
Answer

Yes, we accept returns or exchanges if the item is unused, in its original condition, and within our specified return window. Please contact our support team before sending any item back.

Question What items are not eligible for return?
Answer

Products showing signs of wear, damage, or alteration are not eligible for return or exchange unless the issue is due to a manufacturing defect.

Question How do I initiate a return?
Answer

Kindly email our customer care team with your order number and reason for return. Our team will guide you through the process seamlessly.