Privacy Policy

At RUMI, your privacy is treated with the same care and consideration as our craftsmanship. We value the trust you place in us and are committed to protecting your personal information with transparency, integrity, and discretion.

This Privacy Policy outlines how your information is collected, used, stored, and protected when you interact with our website, products, and services.

Information We Collect

When you engage with RUMI, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via Stripe)

  • Order history and preferences

  • Device and browsing data for website optimisation

This information is only collected when voluntarily provided or through your interaction with our platform.

How We Use Your Information

Your information is used to enhance your experience and ensure seamless service, including:

  • Processing and fulfilling your orders

  • Providing shipping updates and customer support

  • Improving website performance and product offerings

  • Sending exclusive updates, promotions, or newsletters (only if you opt in)

  • Ensuring secure payment transactions and fraud prevention

We never sell, rent, or trade your personal data to third parties.

Payment Security

All payments are processed through Stripe’s secure and encrypted gateway. RUMI does not store or have direct access to your complete payment credentials, ensuring your financial information remains fully protected.

Cookies & Tracking Technologies

Our website uses cookies to provide a smooth browsing experience, analyse traffic, and tailor content to user preferences. You may choose to disable cookies in your browser settings, though this may affect certain functionalities.

Data Protection & Storage

We implement industry-standard security measures to protect your personal data against unauthorised access, alteration, or misuse. Your information is stored only for as long as necessary to fulfil its intended purpose or meet legal requirements.

Third-Party Services

We may utilise trusted service providers (such as logistics partners or marketing platforms) solely to perform essential functions related to your order and experience. These partners are obliged to maintain strict confidentiality and comply with privacy standards.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Withdraw consent for marketing communications

  • Request deletion of your information where legally applicable

To exercise any of these rights, please contact us directly.

Updates to This Policy

RUMI reserves the right to amend this Privacy Policy at any time to reflect updates in our practices or legal obligations. Changes will be published on this page with immediate effect.

Contact Us

For any questions or concerns regarding your privacy, please contact us at:

Email: support@myrumi.store
Customer Support: Available via our Contact Page

At RUMI, privacy is not just a policy — it is a promise of trust, discretion, and respect.